Frequently Asked Questions (FAQs)

DELIVERY & TRACKING

Note: Lowes ships from Sydney Australia

Delivery Fee

Lowes Online offers free delivery on orders over $150 NZD. For orders below $150 we offer a flat delivery fee of $15 NZD.

Dispatch Times

  • Most orders are dispatched within three to five business days.
  • Delivery timeframes are typically between five to ten business days depending on customs clearance times.

Customs and Import Duty

Depending on the value of the order, you may be charged import duties and tax. This the responsibility of the person receiving the parcel, and are not included in the cost of delivery

ORDERING & PAYMENT

How do I order online?

Ordering from the Lowes website is an easy process. Simply click on the item you would like to buy, select the colour and size you would like, and click “Add to Bag". Please note in some cases particular sizes may not be able to be selected as they may be out of stock.

You can then go back and add additional items to your bag or click ‘View Cart & Checkout’ to complete your order. If you would like to remove any items from your cart you can simply select ‘View Cart & Amend Shopping Cart’.

If you are registered you can login or you skip that step and simply fill in the required fields.

Please note you will need your credit card details (Lowes Zero / Gold Card, Visa, MasterCard or Amex), including the complete your online order. If you are using PayPal, you will need your login details.

Where do I add my Lowes Rewards card number?

At checkout there is a ‘Rewards’ option where you can add your Lowes Rewards card number and click apply. This is the 13 digit barcode number which can be found on the back of your red rewards card. If you are eligible

If you don’t have a Lowes Rewards card you can sign up here and receive your rewards card number within seconds. The Lowes Rewards Club card is free to join, and with every purchase you will earn 2.5% rewards voucher that is sent to you twice a year. As a Rewards club member you will receive exclusive shopping offers and great promotions. The more you spend the more you earn.

If you have forgotten your pin code please contact our Lowes Zero department on 1300158937 and they will be able to provide you with your number subject to answering some securityquestions.

How do I redeem a discount or coupon code?

Once you are ready to checkout simply fill in all the required fields and type your coupon code into the ‘Discount Code’ box and click apply. Your code should then be instantly applied to your shopping cart total. If your code does not work please double check you have entered it exactly as you received it and that you have met the minimum spend requirements or terms and conditions and that it is has not expired.

How do I use my Lowes gift card online?

At checkout simply enter your 13 digit gift card number and pin code and click “Check Balance” to see your gift card balance. Enter the amount you would like to redeem in the “Redeem Amount” field and then click “Check Balance Above and Apply”. The amount you chose to redeem should then come off your grand total to the right of the checkout screen.

Please note gift cards cannot be used on any purchases during zero & rewards card discount days.

Can I use my rewards card voucher online?

Unfortunately rewards card vouchers can only be used in store.

What payment methods do you accept?

  • We accept payment by VISA, MasterCard and AMEX.
  • PayPal

Pricing & Currency

All prices listed on our website are in New Zealand Dollars (NZD).

Was my order received?

Once you have completed your order online you will receive an order confirmation email. The email will list the items that were purchased, delivery address and order number. You can use your order number to make enquiries about your order.

Can I change or cancel my order?

You can change your order while you are still browsing and shopping. Simply click “View Cart” and “Amend Shopping Cart” . Here you can delete a product by clicking on the trash can icon next to the product name, change the product size by clicking the pencil icon, or change the quantity by clicking the "up" or "down" arrows.

We aim to get your order out to you as soon as possible, so once you have clicked the "Place Order Now" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. At this stage it is not possible for you to change or cancel your order however once you receive your order you can simply exchange or return your items by sending them back via post or at your local Lowes store. Please refer to our returns policy here.

PRODUCT

How do I know what size I am?

At the bottom of each product page, you will find a size chart for that product.

The item I want is not available in my size.

Once an item becomes unavailable or is sold out in our warehouse it is automatically removed from the website. We regularly receive new stock and suggest you keep checking back regularly.

RETURNS & EXCHANGES

We want you to be happy with the quality of the items purchased. If you are not completely satisfied, simply return the goods to our fulfilment centre and we will provide you with a refund within the guidelines outlined below.

  • Items must be returned within 90 days of purchase.
  • Items must not include underwear/innerwear, gift-cards, or charity products.
  • Proof of purchase must be presented. Only the following are accepted as proof of purchase:-
    • Tax Invoice or
    • On-line Order Confirmation
  • Items returned must be "as new" i.e.
    • Unworn
    • Unwashed
    • Original tags and labels attached
    • In original packaging

Our returns policy is in addition to your rights under the New Zealand Consumer Law

How can I return my order?

Package your item(s) into the original parcel packaging or suitable new packaging. 

Include your tax invoice or order confirmation email (printed out), when returning your items. This will allow us to process your refund quickly. 

Address your return to: 

Lowes Online Returns
Bldg D, 395 Pembroke Rd
Minto, NSW, 2566 Australia 

Take your parcel to a post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel. 

N.B. The customer is responsible for return postage costs 

LOWES REWARDS CARDS

What are the benefits of a Lowes Rewards card?

The Lowes Rewards Club card is free to join, and with every purchase you will earn 2.5% rewards voucher that is sent to you twice a year. As a Rewards club member you will receive exclusive shopping offers and great promotions. The more you spend the more you earn.

  • The value of 2.5% of your purchase will be sent to you as a voucher twice a year.
  • No Joining Fee
  • Exclusive shopping offers emailed to you
  • Exclusive promotional offers emailed to you

Please read Lowes Reward Card Terms & Conditions and Privacy Policy for more information.

How do I apply for a Lowes Rewards card?

Applying for a Lowes Rewards card is quick and easy. Simply click here to apply online and receive your Rewards card number in seconds or find your nearest store and apply in person or for your Rewards Card. To find your nearest store click here.

How do I change or update my Lowes Rewards card details?

Please contact a friendly member of our Lowes Rewards & Zero card team on 1300 156 937 and they will be able to assist you with updating your details.