We want you to be happy with the quality of the items purchased. If you are not completely satisfied, simply return the goods to our fulfilment centre and we will provide you with a refund within the guidelines outlined below.

  • Items must be returned within 90 days of purchase.
  • Items must not include underwear/innerwear, gift-cards, or charity products.
  • Proof of purchase must be presented. Only the following are accepted as proof of purchase:-
    • Tax Invoice or
    • On-line Order Confirmation
  • Items returned must be "as new" i.e.
    • Unworn
    • Unwashed
    • Original tags and labels attached
    • In original packaging

Our returns policy is in addition to your rights under the New Zealand Consumer Law

How can I return my order?

Package your item(s) into the original parcel packaging or suitable new packaging. 

Include your tax invoice or order confirmation email (printed out), when returning your items. This will allow us to process your refund quickly. 

Address your return to: 

Lowes Online Returns
Bldg D, 395 Pembroke Rd
Minto, NSW, 2566 Australia 

Take your parcel to a post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel. 

N.B. The customer is responsible for return postage costs